For the first time since the Business Process Outsourcing (BPO) industry boomed in the country, BPO workers, together with the Kabataan Party-list, are gearing up for the International Labor Day on May 1 to advance their calls for security of work, right to association, and occupational safety and health, among others.
Janice Mendoza (not her real name), currently employed in a BPO company, said that the “the BPO industry is dubbed as a sunshine industry despite the dark cloud of labor issues hovering over it. May 1 is an opportune …

There is a need to bust the myth surrounding the so-called sunshine industry. For behind the seemingly innocuous statistics and improving figures lie tales of exploitation, false hopes, and dim working conditions inside the call center.