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Don’t exempt BPO workers from holidays, gov’t urged  | Kabataan Partylist said:
[...] week, Palatino filed House Bill 6921 or the BPO Workers’ Welfare and Protection Act of 2009, which seeks to ensure just [...]
# 22 October 2009 at 2:11 am
The Call of Call Center Agents | Kabataan Partylist said:
[...] KABATAAN Partylist filed House Bill 6921 or an “Act Ensuring the Welfare & Protection of Business Process Outsourcing (BPO) [...]
# 3 November 2009 at 8:48 pm

ash said:
Mapagpalayang Pagbati sa Kabataan Partylist!!!
Ibig ko sanang malaman kung sa House Bill No. 6921 na inihain po sa kongreso ay kasali ang mga tulad naming mga nasa On-line tutorial [nagtuturo ng Ingles sa mga Koreano] sa makikinabang din sa Bill na ito kapag naisabatas. Kagaya din ng mga Call center ang operasyon nito, gumagamit ng telepono at ng kompyuter (internet). Nagkakaiba lang sa uri ng gawain at higit sa lahat sa sahod, na higit na mas mababa kaysa sa mga nasa Call center. At kagaya din ng mga agent, kaming nasa ganitong uri ng trabaho ay higit na napagsasamantalahan din ng mga dayuhan at ng mga katoto, tuta o dummy nilang Pilipino.
Umaasa sa inyong kasagutan.
Mabuhay Kabataan!!!
# 19 November 2009 at 8:27 am

eshei said:
hello po, ask ko lang kung bakit sa penal provision ay 10,000 lang? at true,kasama ba rito ang mga online tutors na employed sa kumpanya?
# 4 January 2010 at 11:30 am
Hope for BPO workers said:
[...] text of the bill can be read here Tags: BPO, Call Center, epartment of Labor and Employment, House Bill 692, Labor, National Labor [...]
# 22 January 2010 at 8:19 am
Bill Seeks to Protect BPO Employees - Bulatlat said:
[...] HB 6921 [...]
# 20 May 2010 at 1:03 am

concern agent said:
Good day. I’m voicing out in behalf of my co-agents. I’ve been working at this only call center in my province for about 3 months now. Only few of us were left in my batch. I would like to know the proper compensation rate for a call center agent. We only got Php100 per day when we are still trainees. And it is so “malabo” how they evaluated us. It’s been 2 months that we receive only the rate of Php100/day, it was at the first account(inbound non-voice) to where me and my batch were assigned to. Some other agents there were also wondering why they (the higher people) kept us on practice/training site while in fact we are doing good. Now for this month,it’s been 2 weeks since I’ve, we’ve been in this new account (outbound) and still it’s not enough for us that they only give us the rate of Php150/day. Making outbound calls especially for debt settlement is stressful, particularly on the agent’s emotional aspect. and it is not that easy that we make a sale no matter how good we pitch,’coz majorly it matters most to the customer that we had called, how we convince them is just secondary. And for the older agents there, some of them are promoted but only those that were known or close to the big people there no matter if their not skillful enough for the position,still they got the promotion. Some older agents in turn felt bad for the favoritism that those people showed. This just didn’t came up from me. We are told to accept the below minimum wage compensation for the reason that the company was just starting. Well, we think that it is not our problem anymore. A lot of people make “tiis” in working at a call center no matter how hard it is just because of the compensation. And last we had out team building last week and it should be the company’s initiative,it should be at the company’s expence not by the Agent’s own expence and they call it team building!.it’s just group outing right? We also don’t have proper sleeping quarters. We don’t have benefits. We don’t even have ID. We don’t even have insurances and they all reasoned out that it is because they are just starting!. We’ll I guess they shoudn’t have started if they are not prepared that much. They offer t\us medicines whenever we got headaches or sore throats but then it’s late that we agents know that they give it in return for salary deduction. and by the way, we don’t call it salary,we call it allowance for we all know that it is below minimum wage. We are not treated fairly. Everybody’s in a healthy competition inside the call center but I think that it is not right for the big people to show favoritism and not treat us equally and not compensate their agents accordingly. Again. We would like to know the proper salary rate for a call center agent including for trainees. And what are the things that the company must provide to their agents.
Bumoboses lang ako kasi parang nagpapakapagod lang kami sa wala.
There’s more i want to say but i would end this until here. Hoping for your reply. Thank you and GOD BLESS.
# 27 May 2010 at 3:30 pm

woodworkingbooks said:
Kagaya din ng mga Call center ang operasyon nito
# 28 October 2010 at 4:35 am

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